The Bosch Group, a leading global supplier of technology and services, will open its first North American communication centre in Fort Lauderdale, Fla. in early 2014. At the new location, the business unit Bosch Communication Centre, the Group's international service provider, will expand its global network and begin offering a range of services for U.S. and Canadian customers. The new service centre is expected to generate approximately 100 jobs by the end of 2014.
The North American market is a key strategic growth market for us. The new location in Fort Lauderdale will provide us a strong operational basis to establish our business in the United States and Canada and effectively support local customers, says Robert Mulatz, head of the Bosch Communication Centre.
Services for the automotive, travel and transportation industries
In Fort Lauderdale, the Bosch Communication Centre will focus on services for the automotive industry that increases safety and convenience for drivers and passengers. The international service provider plans to offer a range of services, such as a twenty-four hour a day, seven days a week emergency call service, roadside assistance as well as customer services for car sharing companies. “Innovative mobility concepts are gaining more importance”, said Mulatz. “Having successfully introduced new mobile solutions in Europe, we now aim to support North American customers with these solutions”.
In addition to the automotive sector, Bosch plans to utilize its service portfolio in Fort Lauderdale to support the travel and transportation industry with customer services as well as security for sea freight. Fort Lauderdale provides a favourable location due to its close proximity to Port Everglades, a major gateway for international trade and the third busiest cruise port in the world.
Expansion of international presence
Establishment of the new Bosch Communication Centre in Fort Lauderdale will increase the business unit's international footprint. Established in 1985 as a monitoring centre, Bosch Communication Centre has significantly expanded its international network, offering more than 1,000 customers unique services including service and information hotlines, technical and field service support, feedback management, video surveillance and mobile security. Today, some 5,000 Bosch Communication Centre associates within 26 locations provide services in more than 30 languages, conducting approximately 90 million transactions across all communication channels.